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Remote PC Support
Remote PC Repair. We can connect to your PC, right now! Trouble-shooting, repair, virus scanning, spyware removal, printers and network issues all resolved remotely.
We are able to support Windows™, Mac, Linux or Windows Mobile. There is really no need to leave the comforts of your home or business, if you can connect to the internet we can provide instant help. At the end of the remote session our software client is automatically removed and you may download a recording of the session for future reference.
       
Home User Live PC Support Plans
| Computer Support Plan details |
Price |
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Online Live PC Support - 30 Minutes
Remote support for any type of PC or MAC, network or mobile technology support. We can assist with wireless networks, PDAs, spyware and virus problems and more. |
$39.99 |
Online Live PC Support - 6 Months
Remote support for any type of PC or MAC, network or mobile technology support. We can assist with wireless networks, PDAs, spyware and virus problems and more. |
$129.99 |
Online Live PC Support - 12 Months
Remote support for any type of PC or MAC, network or mobile technology support. We can assist with wireless networks, PDAs, spyware and virus problems and more. |
$239.99 |
Computer Tune-up
A complete PC tune-up right through the Internet! This secure online session provides a complete tune-up and optimizes your PC. An online Poweron technician will scan and remove spyware and viruses. Keep your PC or laptop running at peak performance!
Service includes:
- Identifying and removing spyware
- Standard virus scan*
- Clearing out Temporary files
- Clearing out Start-up files
- Configuring Windows updates
- Updating anti-spyware and anti-virus definitions and software
- PC optimization
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$129.99 |
Network Security Configuration
Secure your existing home network. We'll help with configuration, security and firewalls for PCs and other network devices. We'll even check on your existing security software to make sure it's up and running. |
$39.99 |
| Windows Vista Setup |
$39.99 |
Internet Setup
In-home installation of Internet Service Provider (ISP) hardware, plus configuration of software for internet access. (available only in Albuquerque, Sante Fe, Belen, Los Lunas) |
$159.99 |
Wireless Network Setup
Get the assistancep you need to securely set up and configure a home network. We'll help you with set up, network security, configuration and file sharing for printers, PCs and other network devices. Enjoy the benefits and convenience of a wireless network!
Service includes:
- Hardware and software set up
- Firewall setup
- Configuration and security
- File/printer sharing
- Includes networking for two (2) PCs/laptops
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$79.99 |
| Windows Mobile PDA or Smartphone Support |
$39.99 |
Why Remote PC Support?
One remote support method, however, is gaining in popularity. According to PC Magazine’s 18th Annual Reader Satisfaction Survey, remote computer control has a satisfaction rate higher than
any other support contact type for mobile workers using laptops and is running a close second to
in-person support for remote workers using desktops.
This growing preference for remote control is indicative of the effectiveness of this support method. Like in-person support, remote computer control gives a support professional direct access to the user’s problem. On the other hand, the expense of in-person support, the complexity of phone support and the tediousness of knowledge-bases and email support methods are eliminated with remote computer control.
Using remote computer control for support reduces desk-side and on-site visits, saving travel costs and time. Remote control allows the support rep to diagnose and fix the exact problem on the remote computer without having to rely on the confusing explanations or technical ability of non-savvy end-users. Remote workers move back into production mode more quickly when supported by a rep using remote computer control.
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